Tax Exemption Guidelines

At Dell Financial Services we are committed to delivering best in class service so we’ve created this guide to assist you in the process of applying for a tax exemption on your purchase or lease.
 
As required by law, we collect sales tax in every state applicable for Dell purchases and this tax amount is based on the shipping address or equipment location.  Please know, your orders will be taxed unless valid tax exemption documentation has been received or the shipping address is in a state with no state sales tax. Once your exemption documentation has been validated, a credit will be issued against your initial order's original form of payment.
 
To learn more, please follow our three easy steps for instructions on how to request tax exemption at Dell Financial Services.
 
 
Please proceed to Step 1: Know Your Exemption Type

Which Tax Exemption Organization Are You
 

Tax Exempt Organizations

An organization may qualify for exemption from sales tax if it is organized and operated exclusively for one or more of the following purposes:
 
  • Religious
  • Charitable
  • Scientific
  • Testing for public safety
  • Educational
  • Fostering national or international amateur sports competition
  • Prevention of cruelty to children or animals

Ultimately, your state makes the determination whether or not you qualify for tax exemption. Please take a moment to learn about the most common tax exempt organizations that have specific state requirements.  For more information, you may also visit the IRS Tax Exempt Status for Your Organization Guide.
 
Resellers & Value Added Resellers (VARS) 
 
This is a company or individual that purchases goods or services with the intention of reselling them rather than consuming or using them.  As a general rule, resellers are tax exempt from sales tax in every state if they can provide a valid resale certificate.
  State and Local Government
 
 
Most state and local government purchases are exempt from sales tax so long as the goods or services are shipped and billed to the state in which the government entity resides.  
  Educational Organizations
 
 
An association that is organized and operated exclusively for an educational purpose, but only if no part of the association’s net earnings benefit a private individual.  Purchases are exempt from sales tax so long as the goods or services are shipped and billed to the state in which the educational entity resides.
Federal Government
 
 
If the purchaser is the Federal Government, Dell may exempt the purchase. The purchase must be made using a federal purchase order or purchased using a GSA SmartPay Card.
  Native Americans
 
Native Americans in the United States are the indigenous peoples in North America within the boundaries of the present-day continental United States, parts of Alaska, and the island state of Hawaii. Certain states have exempted Native Americans from sales tax.     
  Diplomats and Missions
 
 
A diplomat is one who has been appointed to represent a government in its relations with other governments. A mission is an organization or institution involved in a long-term assignment in a foreign country.  Mission tax exemption cards are issued to embassies, consulates, and international organizations for official purchases only and for the sole benefit of the mission identified on the face of the card. All purchases must be made in the name of the mission and paid for by mission check or credit card (not cash or personal check). Personal purchases are prohibited when using a mission tax exemption card.  
 
Please proceed to Step 2: Locate Your Form
Select Your Exemption Type Tax Guide
 
Most tax exempt organizations will be classified as an Exempt Organization and can refer to the following guide:
 
However, your state may have specific requirements if your organization is one of the following:
 
Please proceed to Step 3:  Fill Out, Sign and Send Your Form
 
Fill Out Your Form
 

1.   Identify the correct Seller:   

a.   If you have a Lease account, the seller MUST be listed as Dell Financial Services, LLC

b.   If you have a Dell Business Credit (DBC) account, the seller MUST be listed as Dell Marketing, L.P.

 
2.   Provide the correct Seller Address:  One Dell Way, Round Rock, TX 78682

 
3.    Use the following Property Description:  Computer Equipment

 
4.    Properly identify your business tax exemption type:   Example- Reseller or Nonprofit  (Please refer to Step 1:  "Know Your Exemption Type")

 
5.    Indicate Single Purchase or Blanket Certificate: 

a.   If you are making a single purchase, please check the appropriate box on the certificate and identify the order numbers that you are requesting be exempt from tax. The exemption will be applicable only to those specific order numbers.  

b.   If you will be making ongoing purchases and want all your ongoing orders to be tax exempt, please check the appropriate box on the certificate that specifies blanket certificate.  A blanket certificate is used to cover all purchases made on or after the effective date unless the purchaser specifies that a purchase is subject to tax.

 

Sign Your Form
Please sign and date your form. We are unable to process forms without a signature.

 

Send Your Form
Please fax or mail your forms using one of the following two options:

Fax Your Form To:
(512) 283-2212
Mail Your Form To:
Dell Financial Services, LLC
P.O. Box 81577
Austin, TX 78708-0409 
  
 
For Additional Information:  Read Our Frequently Asked Questions

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Tax Exemption FAQ's
 
 
Why did my order get taxed?
Dell's tax department will make every effort to remove tax before the order is shipped if there is a valid tax certificate on file.  However, if the order is shipped before the tax was removed; the tax department will process a credit back to the original form of payment  upon request from the customer.
 
What if my order shipped to a non-tax exempt address?
Sales tax is regularly a destination charge, determined by the ship-to state. The taxes are based on the ship-to address/state listed on the tax certificate form.
 
Why is my tax certificate getting rejected?
Common reject reasons:
  • 1. The order address and ship-to address did not match.
  • 2. The tax certificate was not filled out properly.  Please go to Step 3:  "Fill Out, Sign and Send Your Form"
  • 3. The tax certificate covers only specific items, other than the items purchased.
  • 4. The business name may be listed differently on the account.
 
Where do I get a State Tax Exemption form?
Please go to Step 2: "Locate Your Form". There you will find a guide for your specific exemption type with form links and state specific requirements.
 
What is required to process a tax credit?
A valid tax certificate must be filed in our system.
Tax certificates must be applicable to the orders placed.
The tax certificate must list the same business name.
The order(s) must be shipped to the tax exempt address on file.
The tax certificate must be filled out correctly with a signature per your state requirement.
 
How do I request a tax credit?
For Lease Accounts, please contact customer service at 1-877-577-3355.
For Dell Business Credit (DBC) Accounts, please contact customer service at 1-866-413-3355.
Or if you prefer refer to reach Dell Financial Services by email, you can always Send Us a Message.
Please allow up to 10 days for the crediting process.
 
What if I am a Dell customer and not a Dell Financial Services customer? 
If you are a Dell customer, not a Lease or Dell Business Credit (DBC) customer, you may fax your tax exemption certificate to the Dell Tax Department at 1-800-433-9023 or call Dell Customer Care at 1-800-624-9897.
 **Disclaimer: This guide is not provided as legal, tax or accounting advice. If required, please consult with a tax advisor.