Dell Financial Services

Support

• Getting Started

  • My profile is locked. How do I fix this?
  • What if I can't remember my User ID or Password?
  • How can I view my account online?
  • How can I learn more about the website?
  • Can I reset my password?
  • More

• Accounts

  • What are my financing options?
  • What fees does DFS charge?
  • Who can access my account?
  • Why didn't I get the lowest APR?
  • What is a PPT Fee for my DFS Business Lease?
  • More

• Payments

  • How can I make an online payment?
  • What are all of my payment options?
  • If I make a payment today, how soon can I use that credit to make a purchase?
  • How is my minimum payment calculated?
  • Can I pay automatically each month?
  • More

• Statements

  • How do I read my statement?
  • When does my DPA promotion expire?
  • Does DFS offer a Paperless Communication option?
  • Why Has My Interest Rate Changed?
  • Does Dell Financial Services Charge Fees?
  • More

• Security

  • Is My Personal Information Safe?
  • What Is Identity Theft?
  • How Can I Protect Myself from Identity Theft?
  • How Do I Report Identity Theft?
  • What if I Suspect Someone has Used My Dell Financial Services Account?
  • More

• Other

  • How do I contact DFS?
  • How do I change my DFS information?
  • When will I get credit for my returned merchandise?
  • How do I check the status of my order?
  • How do I modify my order?
  • More

Contact Us

• 

  Dell Preferred Account (Consumer)
  1-800-283-2210

  Customer Service Agents available M-F 7:00 AM to 8:00 PM CT

  Dell Business Credit Account
  1-866-413-3355

  Customer Service Agents available M-F 8:00 AM to 7:00 PM CT

  Business Lease and Loans
  1-877-663-3355

  Customer Service Agents available M-F 8:00 AM to 7:00 PM CT

  Automated Account Information is available 24/7 at the toll-free numbers listed above.

• 

  Send Correspondence to:
  Dell Financial Services
  PO Box 81577
  Austin, TX 78708-1577
  This is not a payment address

  For Consumer Credit Reporting Disputes, send Correspondence to:

  DFS/Credit Disputes
  PO Box 81607
  Austin, TX 78708-1577
  Please provide all of the following:

  • Name and Account Number
  • Disputed Information
  • Any documentation supporting your dispute

• 

  Send your question(s) to us via email. Our Customer Service team will respond as soon as possible.

  Send Us A Message
• 

  Click here for a complete list of support options for your Dell equipment.