Frequently Asked Questions

Getting Started

My profile is locked. How do I fix this?

For your account security, user profiles are locked after entering the incorrect password three times.  Some users can unlock their profile by authenticating through the Forgot User ID/Password link.  Other users may be required to contact a Customer Service Representative for assistance.  Please click here for our toll-free numbers. The option to unlock your profile may be available through our automated phone answering system. 

What if I can't remember my User ID or Password?

Please visit the Website and click on 'Forgot User ID or Password".  You may be prompted to answer security questions or you may choose to receive a temporary password via email.  If you do choose to receive a temporary password, note that we will send one e-mail containing your User ID and then another e-mail containing your Temporary Password.  Your temporary password is case-sensitive.  Once logged in, you will be required to change to a permanent password of your choosing. 

How can I view my account online?

Click here to create an online profile.  Once you have a profile, you will be able to manage your account online and access information such as payment details and statement information.

How can I learn more about the website?

You can learn more about our website by visiting the online tutorial page.

Can I reset my password?

Log into your account profile here and select "My Profile" to reset your password.  You will receive an e-mail confirming your new password.

Which internet browser should I use?

Our website supports the latest versions of most major browsers, including Internet ExplorerChrome, Firefox, and Safari.  To download the latest version of your preferred browser, click on the link provided.

Why can't I view details for my account?

You are unable to view your account because we need to speak to you.  Please visit Customer Service to obtain information on how to contact us via Phone, Mail, or E-mail.