Frequently Asked Questions

Accounts

What are my financing options?

The DPA account is a revolving line of credit issued by WebBank that provides an easy way to finance purchases of goods and services offered by Dell. Additionally, the Dell Preferred Account offers the freedom to add the purchase of software, peripherals, or even a new system to an account at any time based on your available credit limit.  To learn more about the Dell Preferred Account visit our Finance Options-Consumer page.

The DBC account is a revolving line of credit issued by WebBank that provides an easy way for business owners to finance purchases of goods and services offered by Dell. Additionally, the Dell Business Credit Account offers the freedom to add the purchase of software, peripherals, or even a new system to an account at any time based on your available credit limit.  To learn more about the Dell Business Credit Account, visit the Financing Options-Small and Medium Business page.

The DFS Business Lease is an ideal option for businesses who wish to stream out payments in fixed, low monthly installments by choosing a 24, 30, 36 or 48 month term.  To learn more about the Fair Market Value and $1 Buy-Out lease options, and the end-of-term options provided by Dell Financial Services, visit the Financing Options-Small and Medium Business page.

DFS is currently not offering DFS Business Loans as a financing option.  Servicing for existing Business Loans are still offered through our Customer Service Department at 877-663-3355.

What fees does DFS charge?

For your DPA account, you may be charged a fee if you do not make your payment on time, you pay with a check that is returned unpaid, or if you make a same day payment by phone with the assistance of a DFS Representative. You may also be charged a fee if you request copies of your statements or require research on your account history. You will also be charged a minimum interest charge fee of $2.00 per billing cycle in every billing cycle where finance charges are billed but are otherwise less than $2.00. Learn more about DPA account Rates and Fees.

For your DBC account, you can be charged a fee if you do not make your payment on time, you pay with a check that is returned unpaid, or if you pay your bill over the telephone. You may also be charged a fee if you request copies of your statements or require research on your account history. You will also be charged a minimum interest charge fee of $1.00 per billing cycle in every billing cycle where finance charges are billed but are otherwise less than $1.00. Learn more about DBC account Rates and Fees.

For your Lease account, you can be charged a fee if you do not make your payment on time, for Personal Property Tax Management, or lease application processing .  There is a fee to pay your bill over the telephone.  To learn more about DFS Business lease fees, visit the Financing Options-Small and Medium Business page for the  Terms and Conditions.

For your Loan account, you can be charged a fee if you do not make your payment on time.  There is a fee to pay your bill over the telephone.  To learn more about Dell Business Loan Fees please review your Business Loan Terms and Conditions outlined to you in your Business Loan contract.

Who can access my account?

You can add an Account Designee to help manage your DPA account. However, there are limitations to what an account designee can do on your behalf.  Please contact our Customer Service Department for more information regarding Account Designees.

For your protection, Dell Financial Services will allow the Account Custodian to add authorized users to your DBC account. Both the Account Custodian and authorized users have the flexibility to make account inquires and purchases. To learn more about the Account Custodian, Authorized Users and Pin Codes, please refer to the DBC Terms and Conditions page.

Why didn't I get the lowest APR?

Please visit here for more information on how terms of credit are set.

What is a PPT Fee for my DFS Business Lease?

A PPT fee is a Personal Property Tax Management fee.  Many states require property taxes be paid based on the value of the equipment. So that you can avoid the administrative work of these property taxes, DFS has elected to pay them directly to the taxing entity. The business cost of this service is the Personal Property Tax Fee and it is based on the estimated tax liability of the particular location of your equipment. This is a service so you may incur a sales and usage tax on the value of this service.

How is my minimum payment calculated?

WebBank, the lender, determines the rates that apply to each DPA account based on its underwriting guidelines and the applicant’s creditworthiness. 

 WebBank, the lender, determines the rates that apply to each DBC account based on its underwriting guidelines and the applicant’s creditworthiness.  

Payments for DFS Business Leases are fixed.  Details can be found in your lease contract.   Payments must be made for the monthly payment, plus any other miscellaneous items that might be due.

Payments for DFS Business Loan are fixed.   Payments must be made for the monthly payment, plus any other miscellaneous items that might be due.

What are the terms & conditions of my account/contract?

To learn more about your DPA account terms and conditions, visit our Terms and Conditions page.

To learn more about your DBC account terms and conditions, visit our Terms & Conditions page.

To learn more about your DFS Business Loan, please review the Terms & Conditions outlined in your Business Loan contract provided to you at the time of your loan commencement.

To learn more about your DFS Business Lease, please review the Terms & Conditions outlined in your Business Lease contract provided to you at the time of your lease commencement.

How can I dispute a charge on my DPA statement?

In case of errors or questions about your bill, please send a letter no later than 60 days after we sent you the first bill on which the error or problem appeared, to:  

Billing Inquiry Department
Dell Preferred Account
P.O. Box 81585
Austin, TX 78708-1585

In your letter, give us the following information: (1) Your name and account number; (2) The dollar amount of the suspected error; (3) a description of the error and explain, if you can, why you believe there is an error.  More information regarding your Billing Rights can be found on the back on your monthly statement.

How do I update the Account Custodian on my DBC account?

In order to update the Account Custodian, please complete an Account Custodian Change form and submit to Dell Financial Services.

How do I view my current account balance for my DPA or DBC account?

You can view your account balance by logging into your account profile at www.dellfinancialservices.com.  1. If you already have an Online Profile,Login with your User ID and password or Create a Profile if you are a new user.  2. On the Account Summaries page, click on the Account Number.  3. The account details will be displayed.  4. Also, you can edit your billing information, view electronic statements, or make a payment on this page.

What is Interim Rent for my DFS Business Lease?

A prorated portion of the Rent will be calculated based on a 30 day month or 90 day quarter for the period from the Acceptance date to the Commencement date.  The Acceptance date is the date of the order being received or each order being received.

How do I change the business name on a DFS Business Lease contract?

The documentation needed to change the name on a DFS Lease can vary based on the reason for the change.  To discuss which documentation you need to provide and how to submit that to us, please contact Customer Care at 877-663-3355.

Why didn't I get the highest credit limit?

WebBank, the lender, determines the credit lines that apply to each DPA account or DBC account based on its underwriting guidelines and the applicant's creditworthiness. All qualified customers may still be offered financing in which there is no penalty if the amount financed is paid off early.

How can I upgrade/ modify my existing system for my DFS Business Lease?

You may add additional hardware to your system such as additional RAM. However, no permanent modifications that could affect the value should be made to the equipment. Any alteration, addition or improvement that is not removed by you when the equipment is returned to DFS at the end of your lease, will become the property of DFS.

How can I obtain information on Early DFS Business Lease Buyout/ Terminations?

You can obtain buyout quote information online by accessing the account in your profile and selecting the 'Get a Buyout Quote' option.  Our End of Lease Department can be reached at 877-575-3355.

Can I return my equipment and end my DFS Business Lease early?

Yes; however, you must make all of your required payments under the lease thereby satisfying your lease obligations, and return the leased equipment to DFS.

For my DFS Business Lease, can I trade my current system in for a new system?

There is no option in the lease to trade in the computer system prior to the end of your lease. All of the lease payments must be satisfied. Once all remaining payments under the lease have been made, the equipment may be returned to DFS and new equipment may be ordered from Dell.

What happens at the end of my DFS Business Lease?

Generally, at the end of your lease term, you have three End-of-Lease options. You may purchase the equipment for the Purchase Option Price in your lease, return the equipment to DFS, or renew your lease. This may vary for Fair Market Value or $1 Buy-out options.  Please refer to your lease contract for the amount of time before the expiration of the lease in which to notify DFS of your end of lease intentions.

What is an End of Lease Return?

An end of lease return is the return of the leased equipment to DFS once all required payments under the lease have been satisfied. In order to return your equipment to DFS, you will need to contact an End of Lease Representative in order to obtain a Lease Authorization # and return instructions. If you do not purchase the leased equipment, it is your responsibility to return the equipment to DFS at your expense.

Where do I send my written notice of End of Lease intentions?

Dell Financial Services, End of Lease Department – Transaction, One Dell Way, Round Rock, TX 78682.  Please review your lease contract for the amount of time before the expiration of the lease in which to notify DFS of your end of lease intentions.

At the end of a lease, who will pay for shipping to return my system back to DFS?

You are responsible for the cost of shipping the equipment back to DFS.

You are responsible for the cost of shipping the equipment back to DFS.

Yes, DFS does offer return transportation services that include the packing of the equipment and shipping back to DFS. The cost for this service typically ranges, between $35 to $50 per box, with a minimum price of $150-$175. An End of Lease Representative will be able to provide more detailed information as it relates to your specific situation.

What if some items are missing with the end of lease return?

You, the Lessee, will be billed the in-place fair market value for any items damaged or not returned at end of lease. (i.e. mouse, keyboard, software, etc.)

How do I initiate a new DFS Business Lease?

In order to initiate a new lease, please go to www.Dell.com or contact a Dell Sales Representative at (800) 999-3355 and initiate a new order. When speaking with your Dell Representative, please let him/her know you are interested in leasing the equipment.

How can I contact the End of Lease Department?

Our End of Lease Department can be reached at 877-575-3355.

Can I write the loan payment off?

Each situation is different. Please check with your tax advisor.

How do I change the business name on the DFS Business Loan contract?

The documentation needed to change the name on a DFS Lease can vary based on the reason for the change.  To discuss which documentation you need to provide and how to submit that to us, please contact Customer Care at 877-663-3355.

Can I pre-pay a portion of my DFS Business Loan?

No, the DFS Business Loan cannot be pre-paid in portions.  If you wish to pre-pay your Business Loan before your contract term date, you must contact DFS at 877-663-3355 to obtain a final payoff quote good for 10 days.

If I pre-pay my DFS Business Loan, will I be assessed a pre-payment penalty fee?

Yes, per the Terms and Conditions, the customer is liable to pay a pre-payment penalty fee.

How do I make the final payoff on my DFS Business Loan contract?

You may contact DFS at 877-663-3355 to obtain a final payoff quote good for 10 days.

How do I request a copy of my DFS Business Lease or DFS Business Loan contract?

You may contact DFS at 877-577-3355 to obtain a copy of your contract.